Knowledge Agents

Context-based answers. With source. With rule version.

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Definition: Knowledge Agent

A Knowledge Agent is a specialized AI agent that delivers context-based answers from enterprise knowledge. It uses a RAG pipeline (Retrieval-Augmented Generation) to find relevant information from deposited documents and answer in the correct context.

Core principle: every answer includes the source reference and rule version. A Knowledge Agent never answers a question without a source reference.

Example

Question: "How many days of special leave do I get for relocation?"

Answer: "According to Company Agreement BV-2024-007, §3 Para. 2 (Version 2024.2, effective since 01.04.2024), you are entitled to 2 working days of special leave for relocation. For employees covered by collective bargaining agreements, §29 TV-L additionally provides 1 further day."

  • Source is provided
  • Rule version is documented
  • When interpretation is ambiguous: referral to HR

Knowledge Sources

  • Company agreements – versioned, with validity period
  • Collective bargaining agreements – per region, per entity
  • Internal policies – travel policy, expense policy, IT policy
  • Compliance handbooks – regulatory requirements
  • FAQ catalogs – frequently asked questions with verified answers
  • Process documentation – Standard Operating Procedures

Architectural Safety Against Hallucination

  1. Retrieval-First: The agent searches for relevant documents before answering
  2. Source verification: Every statement must be traceable to a specific source
  3. Confidence score: With low confidence, no answer is given – instead, a referral
  4. No speculation: When information is missing or contradictory, the agent refers to the responsible department
  5. Audit trail: Every answer is documented with source, version, and confidence

Use Cases

HR & People Operations

Questions about company agreements, leave entitlements, special arrangements, parental leave, training budgets. Replacing the "just ask someone" principle.

Compliance & Regulation

Questions about internal policies, regulatory requirements, export control, data privacy. Consistent answers instead of individual interpretation.

Onboarding

New employees get immediate access to relevant enterprise knowledge – without waiting for available colleagues.

Integration

  • Microsoft Teams Bot – directly in daily work
  • SharePoint integration – embedded in the intranet
  • Web interface – standalone for complex queries
  • API – for integration into custom applications

Knowledge Agent FAQ

What is a Knowledge Agent?

A Knowledge Agent is a specialized AI agent that delivers context-based answers from enterprise knowledge – company agreements, policies, collective bargaining agreements, compliance rules. Every answer includes the source reference and rule version. When unclear, the agent refers to the responsible department.

Does the Knowledge Agent hallucinate?

The Knowledge Agent is designed to answer only based on the deposited knowledge base. Every answer includes the source reference. When information is missing or contradictory, the agent doesn't answer but refers to the responsible department. Confidence scores and source verification reduce hallucination risk architecturally.

What knowledge sources are supported?

Company agreements, collective bargaining agreements, internal policies, compliance handbooks, FAQ catalogs, process documentation. Documents are indexed and versioned via a RAG pipeline (Retrieval-Augmented Generation).

What enterprise knowledge should your first Knowledge Agent unlock?

Talk to us about your specific use case.

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